Frequently Asked Question

(Document Camera)
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Q: The camera is not being detected

A: Please check your Device Manager under cameras or imaging devices, if it's not there, please check whether a security setting or anti-virus is blocking it, if these steps do not work, please make sure you are using the original cable as not all cables can transfer data


Applied for following item(s): Document Camera


Q: How can I display the image onto a projector that is connected to a computer

A: Please plug in the USB cable from the document camera into your computer, from there the computer will display the image when you launch the software or your own software on the computer then onto the projector


Applied for following item(s): Document Camera


Q: My package came with a disc, however I don't have a CD reader, where can I download the software?

A: You can find the software on the product page of your model in our website


Applied for following item(s): Nuscan 500A


Q: Where can I find the software for my document camera?

A: You can find the software on the product page of your model in our website


Applied for following item(s): Nuscan 510 / Nuscan 810 / Nuscan 520 / Nuscan 820 / Nuscan 830